Frequently Asked Questions

In accordance with the Cannabis Act, a consumer of legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction. More information can be found here

Varies from province; Alberta and Quebec you must be age 18 and older. All other province in Canada
you must be 19 and older. At Puffs Haven we ID everyone that looks younger than 40 years old.

We offer our customers flexibility to order online and pick up their order at their convenience. Orders can be placed through our menu on our website. Alternatively we can be found on other platforms such as Dutchie, Leafly , and Weedmaps.

We offer click and collect services for our customers to conveniently purchase products online or by
phone, and pick up your orders at our store. We accept Visa and Mastercard as well as Debit Visa and
Debit Mastercard for your convenience.

Once the order has been paid for, you will receive a text message letting you know that your order has
been received by our team. We will then prepare and bag your order and send you another text to let
you know that your order is ready for pick-up. Please remember that in accordance to the law we
require all of our customers to bring a valid photo ID when picking up their orders.

At this time we do not offer delivery service. Please check back frequently for updates.

If you can’t pick up your orders right away, don’t worry! All orders will be on hold for 7 days, at which
time, all unclaimed orders will be refunded and cancelled. However, we always encourage our
customers to give us a call and we can hang on to it until you are able to pick it up.

Cannabis Products – All of our cannabis products such as flowers, oils, capsules, sprays, pre-rolls,
edibles, etc. are final sale.
Non-Cannabis Products – Unopened and unused non-cannabis products can be returned for a refund or
exchange within 14 days. Sale/discounted items are final sale
*If there are any defects with the accessories that you purchase from our store, under the current
circumstances with COVID-19 we are unable to accept any returns. However, the manufacturer can be
reached directly about any product concerns.*

569 Yonge Street, Toronto, ON M4Y 1Z2

Puffs Haven is Toronto’s premier cannabis dispensary. We offer the hottest products with our exclusive partnerships to bring you premium products at affordable prices.

Welcome To
Puffs Haven

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